Refund policy

Returns & Refunds

We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so we can review the issue and make it right.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method.

Cancellations

Orders may be cancelled within 1 hour of purchase. After this period, we cannot guarantee that an order can be cancelled because processing may have already begun.

To request a return or report an issue with your order, please contact us at support@engravd.us.